Privacy Policy
Effective Date: 14 September 2025
At Celestial Energy, we value your privacy and are committed to protecting the personal information you provide when you use our website [www.celestialenergypk.com] or engage with our services.
This Privacy Policy explains how we collect, use, disclose, and protect your information. By using our Website or services, you consent to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Full name
Email address
Phone number
Address
CNIC (where required for net metering or regulatory compliance)
Company/organization name (if applicable)
Technical Information
IP address
Browser type and version
Device type
Pages visited and time spent on the site
Cookies and similar tracking technologies
Financial Information
(Only if online payments are offered)
Billing address
Transaction details (processed through a third-party payment gateway)
2. How We Use Your Information
We use the information we collect to:
Respond to your inquiries or requests.
Process orders and deliver services
Set up and maintain solar systems, including net metering applications.
Send updates, newsletters, or promotional offers (with your consent)
Improve our Website and customer service.
Comply with legal and regulatory obligations in Pakistan.
3. Sharing of Information
We do not sell or rent your personal information. However, we may share it in the following cases:
Service Providers: With trusted vendors who assist us in operations (e.g., installers, net metering consultants, payment processors, etc.)
Regulatory Authorities: If required for licensing, grid approvals, or government regulations
Legal Compliance: When required by law, court order, or law enforcement
Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred
4. Cookies and Tracking
Technologies
We use cookies and similar tools to improve your browsing experience and analyze Website traffic. You can control cookies through your browser settings.
Types of cookies used:
Essential cookies: Necessary for basic site functionality
Analytics cookies: Help us understand how users interact with the site
Marketing cookies (if applicable): Used for targeted advertising
5. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse. However, no online system can guarantee 100% security.
6. Your Rights
Depending on your location and applicable laws, you may have the right to:
Access, correct, or delete your personal information
Opt-out of data collection via cookies
To make a request, contact us at [info@celestialenergypk.com] or use our contact form.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law.
8. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies before submitting information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Effective Date”. Continued use of the Website implies acceptance of any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Celestial Energy
Address:3rd Floor, Plaza # 30, Opposite Lignum Tower, Giga Down Town, DHA-II, Islamabad
Phone: +92 330 0358005
Email: info@celestialenergypk.com
Website: celestialenergypk.com